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Rich Customer Experience Community

A professional discussion forum on thought-provoking issues concerning "rich customer experiences" and related topics including CRM, loyalty marketing, database marketing, integrated marketing and other ones of interest that challenge yet motivate us on a regular basis. I hope to engage your thoughts and ideas for this new marketing knowledge resource community.

Monday, December 26, 2011

Top 12 Customer Loyalty Trends for 2012

Happy Holidays and New Year to all of you...

http://www.marketingprofs.com/pics/2011/6705/top-12-customer-loyalty-trends-for-2012?adref=nlt122311&utm_source=mpt&utm_medium=slideshow&utm_campaign=basic&utm_term=custbehavior&utm_content=slideshow
Posted by RichJayLong at 2:49 PM No comments:
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About Me

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RichJayLong
Chicago, IL, United States
Integrated Marketing Leader who puts the customer at the center of strategic planning, decision-making, execution and relationship management. Gather and translate consumer and industry research into actionable insights and priorities to drive engagement with segmented customers to appeal to their hearts, minds and wallets. This includes a successful track record working with leading brands to map the current customer experience, determine key drivers of satisfaction and design the optimal customer journey. Unique customer and business perspective gained from progressive roles in fast-paced corporate, agency and consulting environments. Demonstrated ability to lead and manage cross-functional teams of internal stakeholders and external partners. Specialties: integrated marketing communications (IMC), customer relationship management (CRM), customer lifecycle management (CLM), customer experience management (CEM), direct/database marketing, customer research and customer advocacy. View my LinkedIn profile at www.linkedin.com/in/richjaylong/
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